You must be at least 18 years of age to use the Site, to register for an account and/or to place orders or make bookings via the Site. If you are underage, please do not attempt to use the Site, register for an account, place orders, or make bookings via the Site. If we believe or verify that you are not aged 18 or over, we may suspend or cancel your access to and use of the Site until you have provided us with acceptable proof of age.
 

You will be asked to confirm your age each time you place an order or make a booking through this Site.

If you choose to register for a Committee Membership ("account") with our Site, you must ensure that the information that you provide on registration or at any other time is correct, up to date and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal information in order that we can communicate with you effectively.

Please note that your account is non-transferable.

When you register to use the Site, you will be asked to create a password. You must keep this password secure and confidential and must not disclose it to, or share it with, anyone. If you know or suspect that someone else knows your password or is using your account, you should contact us at admin@ardbeg.com immediately.

• If we have reason to believe that there has been or is likely to be a breach of security or misuse of the Site, we may require you to change your password or suspend or cancel your account (if applicable) and/or your right to use the Site.
• You are responsible for all activities that occur under your account.
• You must not allow anyone else to use your account.

We may suspend or cancel your account (if applicable) and/or your right to access and use the Site immediately and without notice at any time if we believe you have breached the Terms and Conditions. The suspension or cancellation of your account (if applicable) and/or your right to use the Site shall not affect either party’s statutory rights or liabilities.

We shall endeavour to provide constant, uninterrupted access to the Site, but we cannot and do not guarantee to do so. Access to all or any part of the Site (including the Shop) may be restricted from time to time to allow for repairs, maintenance or updating. We may update, amend, suspend, withdraw, discontinue, or change all or any part of our Site and/or its content at any time and without notice.
 

Whilst we take reasonable steps to ensure the accuracy of the content of the Site, unless otherwise stated, we do not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it.

This Site and all materials, text, code, content, software, videos, music, sound, graphics, photographs, illustrations, artwork, names, logos, marks, formats, files, devices, and links contained in it or linked to it (together "Content ") are protected by copyright, trademarks and other rights of intellectual property owned by us or licenced to us. Anyone accessing this Site is entitled to view any part of it.

However, the Content must not be used nor reproduced (in whole or part) for any other purpose including on or in connection with another website or publication or for commercial gain without our express written permission. Furthermore, any links to this Site must be notified to and approved by us before they are created, or steps are taken to create the same.

We have no responsibility for content provided by third parties and are merely providing access to such content to you:We have no obligation to verify the content of such information or to edit any such information provided by third parties; andWe have no control over such content and do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any third-party details and you acknowledge that any reliance on such information will be at your own risk.
 

Websites or pages to which this Site is linked (other than other websites operated by us) are for information only and have not been reviewed by us. We have no responsibility for the content of such websites or pages and accept no liability for any losses or damage whatsoever that may be incurred as a result of any linking to the same.

We do not guarantee that the Site or its server will be secure or free from bugs, errors, worms or viruses and we shall not be liable for any loss or damage you may suffer as a result of any such technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it. You should therefore use your own virus protection software.
 

You agree that you will not knowingly introduce viruses, Trojan horses, worms, or other malicious or technologically harmful content onto our website. You must not attempt to gain unauthorized access to our website, the server on which our website is stored, or any server, computer, or database connected to our website. You must not attack our website through a denial-of-service attack or a distributed denial-of-service attack. If you violate this provision, you could be committing a criminal offense, including, but not limited to, all applicable laws such as Section 303(a) and (b) of the German Criminal Code. We will report any such violation to the relevant law enforcement authorities and cooperate with them by disclosing your identity. In the event of such a violation, your right to use our website will terminate immediately.

Our website is hosted in Germany and is subject to German law.

Our website is intended for residents of Germany, and we only deliver to addresses within Germany. If you reside outside of Germany, you can access our website and place orders for delivery to a German address; however, you do so entirely at your own risk and are responsible for complying with all applicable local laws and regulations. You are not permitted to access our website or place orders through it if doing so is unlawful under local laws or regulations.

• To place an order via the Shop, please follow the instructions on the Shop. You will be given the opportunity to check the details of your order and to amend any errors before you complete your order.
   
• Your order constitutes an offer to MH Germany to purchase the products, including all related services (such as personalization or gift wrapping), as specified in your order form, and all orders are subject to acceptance by MH Germany. MH Germany is under no obligation to accept any order placed with it.
  When you place your order, we will send you an email confirming receipt of your order and its details. This email confirms that we have received your order and does not constitute acceptance of your order. MH Germany only accepts your order, and the purchase agreement for the products and related services you have ordered ("Product Agreement") is only concluded between you and MH Germany, when we send you an email confirming that we have shipped the product(s) you ordered ("Product Shipment Confirmation").

• Once you click the "Confirm and pay" button, you have placed a binding order.

• If you have not received our product shipping confirmation or notification that we cannot accept your order by the end of the processing period for your chosen payment method (2 days for PayPal, 5 days for credit cards, and 14 days for Klarna Pay Later, each calculated from the day you placed your order), the order will be considered accepted after the payment processing period has expired. Further details regarding payment terms can be found in the "Product Prices and Payment" section.

• If MH Germany is unable to deliver one or more of the products you have ordered, we will contact you to inform you that we cannot accept your order for those products. If we cannot accept your order (in whole or in part) and we have received payment from you, we will refund you as soon as possible the full amount you paid for the relevant product(s) and related services, including delivery costs (where applicable). Any other legal rights you may have remain unaffected.
   
• Gifts:We send our products in their original presentation boxes where the product has a presentation box, and this is in stock. Whether a product is usually provided in a presentation box and whether that box is in stock will be noted on the relevant product page.
   You may be offered the option to gift wrap certain products. If this option is available, it will be notified to you and the applicable charges will be notified to you during the check-out process.
   Please note that once you have selected a product and chosen to gift wrap that product, you will be unable to add additional quantities of the same product to your order without first adding the gift-wrapped product to your basket and then selecting additional products and adding these to your basket separately.
   Gift messages can be added to an order free of charge for the order as a whole. Gift messages must comply with the personalised product requirements, please see the ‘Personalised Products Additional Terms’ below.
   
• Committee-only releases’ Products: We offer a number of rare products that may only be available to people who hold an account. This will be made clear on the relevant pages for such products with the message “Committee Release” or similar.
   Committee-only products are often, although not exclusively, made to order and this will affect the delivery time that we can offer to you – we will make this clear to you at the time of ordering.
  
• Payment for Committee-only products may be taken any time after you place your order however we will only accept your order for these products and the Contract for their provision will only be concluded when we send you the Product Dispatch Confirmation.
  We may impose limits on the number of Committee-only products that can be purchased. Any such limits will be highlighted on the product page when adding the product to your basket. As a consequence, if repeated attempts to order such a product are made, we reserve the right to refuse to meet all or a portion of the orders placed, despite the orders being acknowledged. Should we refuse all or a portion of your order, we will notify you of the refusal and we will refund any monies taken from you within 3 working days. Please note that your bank may take longer to return the monies to you. In the event that we refuse a portion of your order, we will also ask you to confirm if you would like to proceed with the remaining portion of your order.
   Please contact our Customer Care Advisors on 080 06 27 30 83 if you have any questions about Committee only products.
• Where we are unable to dispatch all the products in your order at the same time, we will contact you and give you the opportunity to cancel all or part of your order.
   
• You may also place orders for products that are available via the Shop from time to time by calling our Customer Care Advisors on the phone on 080 06 27 30 83You can also place orders for products that are available from time to time through the shop by calling our customer service representatives on 080 06 27 30 83 (Monday to Friday 9am-6pm, Saturday 10am-6pm). Orders placed by telephone will be subject to these Terms and Conditions.

Product orders cannot be amended once placed. If you no longer want the products you have ordered you will need to cancel your order (as set out below).

• We offer a number of products that may be personalised with a message or date of your choice. If you are ordering a personalised product or personalising your order with a gift message, the following terms will apply to your order:Your personalised message must be no longer than the stated character limit for each product or gift message.Your personalised message can only include Latin alphabetical letters, standard figures, and a selection of other special signs as available on a standard DE QWERTY keyboard.Your personalised message must be personal/private in nature.
   
• Products that may be personalised will be identified on the relevant product or category page. Where applicable, you will also have the opportunity to personalise your order during the check-out process.
   
• We do not endorse and are not responsible for, the content of any personalised message generated by customers for use on our products or gift message.
   
• All personalised orders will be automatically reviewed by our Shop before being accepted to ensure that they comply with these Personalised Products Additional Terms. Should an error message appear during your attempt to personalise a message, please amend your message until the error message is no longer showing.
   
• If your message is accepted, allowing you to place an order, but upon further review by our personalisation team your message is considered to be in breach of these Personalised Products Additional Terms, we reserve the right (but are under no obligation) to reject your message and to refuse to proceed with the personalisation order. In this event, our Customer Care Advisors will use their reasonable efforts to contact you to discuss your order and the personalisation message. In the event that we are unable to reach you or, having been contacted by our Customer Care Advisors, you do not wish to amend your message, your order will be cancelled, and any monies paid by you in respect of the cancelled order will be refunded to you as soon as possible.
   
• In addition to the ability to add a gift message, we may offer different types of personalisation, which will be identified on the relevant product or category page. Where applicable, you will also have the opportunity to personalise your order during the check-out process.
   
• Gift messages are complimentary, but charges apply for the other types of personalisation which may vary by product. These charges will be shown on the relevant product page.
   
• For each type of personalisation, there are restrictions based on the size of the product and the format in which we are able to personalise. In any event, your personalised message must also not:be illegal, detrimental, adversarial, profane, objectionable, defamatory, abusive, offensive, violent, racist, sexist, discriminatory in any way, vulgar, obscene, pornographic, related to religion or politics, unethical, impugning human dignity or integrity, threatening, against decency, shocking or disparaging or similar;infringe a third party's rights (including intellectual property rights such as copyright or trademarks);feature any trademark or commercial message;feature any emoticons or images;encourage excessive or irresponsible consumption of alcoholic beverages;encourage under-age drinking;suggest that consumption of alcohol transforms the consumer, makes them brighter, stronger, and helps them succeed socially or sexually;present abstinence or moderation in a negative way;suggest that one may consume alcohol before or while driving any vehicle or undertaking any activity that requires a certain degree of concentration to be executed safely;give the impression that alcohol may prevent, treat or cure any human disease or psycho-physiological condition;suggest engagement in any sport, physical activity or any potentially hazardous activity;present the alcoholic content/strength (high or low) of the product as a positive element;advertise or promote direct sale or offer of any product of any kind or nature;be misleading, untrue or give false information as well as any comparison with any other entity brand or product; orbe for a commercial/advertising/corporate purpose (unless with our prior consent).
   
• You are solely responsible for the content of your personalised message (for example if the message infringes on someone else's rights).
   
• Subject to the liability provisions of our Terms and Conditions: (a) we cannot accept responsibility for your mistyping errors, i.e., spelling mistakes, made when submitting messages; and (b) you agree to compensate us for any losses or costs that may be reasonably and fairly incurred by us as a result of your breach of the above terms relating to the personalisation of messages on our products where the breach is your fault. Such compensation will not be required if your breach is due to our negligence or our breach. If you would like to personalise any of our products for commercial/advertising or corporate purposes, please contact us by emailing admin@ardbeg.com.
• You may not cancel an order for personalised products. However, we do provide refunds or exchanges where personalised products supplied are not of satisfactory quality or fit for purpose. If you have received a personalised product that is not of satisfactory quality or fit for purpose, please contact us at bestellung@help.ardbeg.com or call our customer service representatives on 080 06 27 30 83. The other terms and conditions set out in the "Defective Products" section below will then apply, depending on the circumstances.

The images of the products in our Shop are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images. The packaging of the products may vary from that shown in images in our Shop.

All prices in the shop are quoted in Euros (€) and include VAT.
 

Our Shop contains a large number of products, and it is possible that, despite our best efforts, some of the products listed in our Shop may be incorrectly priced. We will normally verify prices as part of our dispatch procedures. Where we discover that a product's correct price is less than the price stated in the Shop, we will charge you the lower amount and will refund the difference to you. If a product's correct price is higher than the price stated in our Shop, we will normally honour the stated price. However, where we feel that the pricing error was obvious, and could have reasonably been recognised by you as a mispricing, we may, at our discretion, contact you and ask you whether you wish to purchase the product at the correct price, failing which we reserve the right to cancel your order.
 

Our prices do not include delivery charges. Where delivery charges apply, you will be advised during the check-out process and before you submit your order.
 

Payment for products must be made by either using PayPal, an online-only payment system, or credit or debit card. Payments by PayPal will require you to have a PayPal account. For payments by credit or debit cards, we accept Amex, Mastercard or Visa. You can also pay by payment card (credit card, Visa and Master Card) via Apple Pay if you use a compatible IOS device. Payments are debited in Pounds (£) Sterling.

We may issue codes for special promotions that we are running in the Shop from time to time. Each promotion will have its own specific terms, however, the following terms will apply to all promotion voucher codes, unless the terms of the promotion expressly state otherwise:

• A promotion voucher code can only be used once, by a single user.
• A promotion voucher code must be used by the expiry date of the relevant promotion.
• A promotion voucher code cannot be used in conjunction with any other voucher code.
• A promotion voucher code cannot be exchanged for cash and cannot be used to purchase any product bundles or Experiences.
• A promotion voucher code cannot be sold, transferred, copied, reproduced or altered.
• We reserve the right to change the list of products excluded from the promotion (as the case may be) during the promotion duration.
• We reserve the right to change the terms and conditions of any promotion where circumstances beyond our control make this unavoidable.

On completion of your order, you will receive a tracking number with your Product Dispatch Confirmation email. We will endeavour to fulfil your order within the delivery window set out in the Product Dispatch Confirmation, but all delivery dates and times are estimates only and are not guaranteed.
 

All product deliveries must be signed for by an adult over the age of 18 years. A valid and current identification document (such as a passport or driving licence) will be required to be presented to our delivery provider on delivery. We are entitled to assume that anyone aged over 18 years at the delivery address who signs for the delivery has your authority to do so.

 

We offer a standard delivery option for products.
 

Depending on the order, we may also propose other delivery options.
 

You will be advised of the charges applicable to your choice of delivery during the check-out process and before you submit your order. Standard delivery is included on orders over the amount specified on the Shop, unless otherwise stated in the product description or during the order process, e.g., as part of a promotion or special offer.
 

We normally deliver products between 8 a.m. and 6 p.m. Monday to Friday, unless by prior arrangement. We do not offer delivery on Saturdays, Sundays, or bank holidays, and we may have a reduced delivery schedule at various times of the year and during peak times, e.g., Christmas, we may have extended delivery dates.
 

If you have ordered a Committee-only product, that product and any other products in your order will be delivered from the date the Committee-only product becomes available as stated on the Shop. If you require the other products you wish to order on an earlier date, please place a separate order for them.
 

We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

By providing us with your contact (email or phone number), you will be notified by the carrier before the delivery.

We only deliver products to addresses within Germany, excluding Helgoland.

If you are not in to receive the products, you should follow the links provided by the carrier (as the case may be) to re-arrange your delivery, visit our Contact Us page, or call our Customer Care Advisors on +44 20 76 60 60 71. If we do not hear from you within 7 days, we shall return the products to our warehouse and issue a refund within 30 days. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by you or where you are not available to take receipt of the delivery.

Ownership of the products will pass to you when we receive full payment of all sums due in respect of the products. The products will be at your risk from the time you (or any third party identified to us by you other than the carrier) take physical possession of the products.

You acknowledge that any products purchased from us are for your personal, domestic, and private use only (which may include their use as gifts for third parties). The products may not be resold or otherwise used for commercial or business purposes.
 

If you are a corporate partner or would like to hear about corporate partner opportunities, please contact admin@ardbeg.com.

You have the right to withdraw from a product contract within 14 days without giving any reason. This right, according to Section 312g in conjunction with Sections 355 et seq. of the German Civil Code (BGB), is explained in more detail in this section. This right of withdrawal does not apply to personalized products ordered by you that are not prefabricated and for whose production an individual selection or specification by you is decisive, or which are clearly tailored to your personal needs, or to sealed items that are unsuitable for return for reasons of health protection or hygiene if they have been opened by you.

The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

For contracts concerning multiple products ordered in a single order and delivered separately, the cancellation period is 14 days from the day on which you, or a third party designated by you (other than the carrier), take possession of the last product. To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model cancellation form (but this is not obligatory).

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

If you cancel the product contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your cancellation notice. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.

We will collect the goods. We will bear the costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods beyond what is necessary to ascertain their nature, characteristics and functioning.

Following the expiry of your right to cancel (as described in the 'Your Right to Cancel' section of these Product Terms), we only offer refunds or exchanges where the products supplied are not of satisfactory quality, fit for purpose or do not comply with the order accepted by us. If you have received a product (including a personalised product or sealed product) that is not of satisfactory quality or fit for purpose or does not comply with your order, please contact our Customer Care Advisors as soon as possible. You can contact us at orders@help.ardbeg.com or on +44 20 76 60 60 71.
 

For return, defective products must be in the same condition in which you received them, and securely packaged in the original packaging in which they were delivered to you. We will bear the cost of returning the defective products that are returned to us in accordance with the instructions given to you by our Customer Care Advisors.
 

When products are inspected upon return, if we are satisfied that they are not of satisfactory quality or fit for purpose and/or do not comply with your order, we will refund the full price of the products, together with any delivery charges. We will process the refund due to you within 14 days following receipt of the returned product for inspection.
 

Your legal rights regarding products which are faulty or misdescribed are not affected by your right of return and refund or any other provision of these Product Terms.

Upon delivery of the products, it is your responsibility to immediately examine whether the content of the delivery matches your order and check the condition of the products. In case of any differences between the products themselves and the way they were described, missing products or physically damaged products, we will not be liable to you unless you have expressed there to the carrier during delivery, as well as report any and all such differences, missing products or damage in specific detail via an email to us within 14 days from the day the products are delivered to you. Please provide details of your order in your email to help us identify it, including images of the product or order damaged, the name of the missing or incorrect products and the order number.
 

Please do not dispose of any of the products before further instructions are given to you by our Customer Care Advisors as we may provide you with a prepaid return label to be used for returning relevant products. Products must be unopened (where applicable), and otherwise in the same condition in which you received them, and securely packaged in the original packaging in which they were delivered to you.
 

When products are inspected upon return, if we are satisfied that they are incorrect or damaged and/or do not comply with your order, we will refund the full price of the products, together with any delivery charges, as the case may be. We will process the refund due to you within 14 days.

You must be at least 18 years old to make a booking via the website or by phone through our customer service representatives. You will be asked to confirm your age with every booking.


Unless otherwise stated, all participants in experiences must be at least 18 years old and will be required to present a valid and up-to-date photo ID (along with their ticket for the experience) before being granted access to and/or participating in an experience.


To place an order through the shop, please follow the instructions on the website. You will have the opportunity to review your order details and correct any errors before confirming your order.


Your order constitutes an offer to us to purchase a ticket for the experience(s) in your order form.


Bookings are subject to our acceptance. When you place your order, we will send you an email confirming receipt of your order and its details. This email confirms that we have received your order and does not constitute acceptance of your offer to purchase the experience(s). Your offer will only be accepted, and the purchase agreement ("Experience Agreement") for the experience(s) will only be concluded, when we confirm by email that your ticket(s) for the experience(s) have been dispatched ("Experience Dispatch Confirmation"). Payment will be received from us shortly before we dispatch the Dispatch Confirmation.


We are not obliged to accept orders placed through the shop or customer service representatives.


Participation in certain experiences may be subject to additional requirements, such as age, medical or physical conditions, height, or weight. Full details are listed in the experience description on the website. Please carefully review the requirements for each experience before placing your order, as you are responsible for ensuring that you (and anyone on whose behalf you are booking) meet the criteria.


You are responsible for ensuring you have the correct documents (including valid identification, passports and/or visas) required to travel to the location of your booked experience. You are also responsible for checking any required or recommended travel vaccinations or other necessary or recommended health precautions.


We may limit the number of tickets or seats you can book for a particular experience. Such restrictions will be highlighted on the experience page when you add tickets/seats to your cart or when you discuss the experience with customer service representatives. Therefore, we reserve the right to refuse orders for repeated attempts to book tickets or seats for such experiences.


If we are unable to accept your booking because we cannot provide all the tickets/seats you requested or the exact type of ticket(s)/seat(s) you wish to book, we will contact you and offer you the option to cancel or modify your order. If you cancel your order and payment has already been processed, we will refund the full amount you paid as quickly as possible. If you wish to modify your order and payment has already been processed, we will refund the amount due as a result of the change as quickly as possible.


Customer service representatives can be reached by telephone on 080 06 27 30 83 , Monday to Friday between 9 am and 6 pm, exclusively for questions about the experiences.

You can also book tickets for any of the experiences by phone at 080 06 27 30 83 through customer service. These experience terms and conditions and any applicable additional experience terms and conditions apply to telephone bookings.

Once you have placed an order for an experience, you can no longer change the order.

All prices on our website are quoted in euros (€) and include VAT.

Please note that the information and prices displayed on our website for an experience may have changed by the time you book. While we make every effort to ensure the website's accuracy, experience descriptions and prices do change, and errors occasionally occur. Therefore, you must ensure that you confirm all details of your chosen experience (including the price) with us at the time of booking.

All costs and expenses not explicitly included in the price stated on the website or by customer service representatives (including, for example, the cost of travel/cancellation insurance, the cost of travel to an experience, or the cost of accommodation during an experience if accommodation is not included) are your responsibility. If they are not included in the ticket price, we advise you not to make any travel, accommodation, or other arrangements until you have received dispatch confirmation from us.

Payments for experiences must be made with a credit or debit card. To pay with PayPal, you must have a PayPal account. For credit or debit card payments, we accept Amex, Mastercard, or Visa. Payments are processed in euros (€).

Generally, your credit or debit card will only be charged upon dispatch of the shipping confirmation. Payment may be processed earlier if the experience date is more than 15 days after the date of your order; in this case, the experience contract will be concluded via a separate order confirmation, and your credit or debit card will only be charged after such an order confirmation has been sent.

Please check your ticket(s) when you receive them to ensure that they are correct. If there are any problems with your ticket(s) or you have not received your ticket(s) 24 hours prior to the date of the Experience, please contact the Customer Care Advisors on 080 06 27 30 83.

Tickets to Experiences are for sale to consumers and their guests only. Tickets to Experiences are personal revocable licences and remain the property of MacDonald & Muir at all times. Any ticket(s) re-sold or transferred for profit or commercial gain or obtained or used in breach of these Experience Terms will become voidable and the person seeking to use such a ticket may be refused entry to, or ejected from, the Experience without refund (and may also be subject to legal action).

In many instances (as will be indicated at the time of booking), tickets can only be used by named individuals and identity checks may be in place at the Experience.

It is your responsibility to ensure that you (and your guests) meet the published criteria for attendance at or participation in an Experience and are able to attend the Experience you have booked. We accept no responsibility if you (or any additional attendees for whom you have booked) are unable to attend an Experience (save where this is due to our breach of these Experience Terms or our negligence). At our discretion, we may, however, allow you to transfer a booking for an Experience to another person meeting all the booking criteria for the Experience – please call us to discuss this option.

The right of withdrawal pursuant to Section 312g in conjunction with Sections 355 et seq. of the German Civil Code (BGB) does not apply to bookings of experiences. Once you have booked an experience, you can no longer cancel your booking unless this is permitted under these experience terms and conditions.

We will only cancel an experience for reasons beyond our control or if certain criteria are met that were communicated to you at the time of booking (e.g., not reaching the minimum number of participants required for the experience to run). If we cancel an experience, we will refund the full amount you paid for the experience or, if you prefer, offer you tickets/places for an alternative experience of up to the same value (subject to availability).

We will only refund the money we received from you for an experience using the same payment method you originally used. If you paid with a credit/debit card, the refund will be issued to the same card. It is not possible to refund to a different card.

If an experience involves travel, we strongly recommend that you and anyone else on whose behalf you are booking an experience purchase travel insurance at the time of booking to protect you from unforeseen circumstances.

Further conditions and requirements may be incorporated into and apply to the Contract between us and you for an Experience from the venue operator or other persons involved in the organisation of the Experience (for example, admission requirements for specific venues). Any such further conditions and requirements will be drawn to your attention where they are applicable to you. For example, they may be shown at the time of booking, on the ticket itself or be displayed at the venue or other premises used for the Experience.

We, our representatives, sub-contractors and any applicable venue operator, reserve the right to refuse you entry to and/or eject you from an Experience in reasonable circumstances, including: (a) if you behave in a manner which has affected or is likely to affect the enjoyment of other persons at the Experience; (b) if you (in our, our representatives or sub-contractors and/or the venue operator's reasonable opinion) behave in a threatening, dangerous, abusive, insulting or otherwise inappropriate manner (this includes behaviours such as being under the influence of illegal drugs or causing a nuisance); (c) for health and safety or licensing reasons; (d) if you refuse to comply with security searches at the Experience; and/or (e) if you breach these Experience Terms or the Terms and Conditions. No refunds will be given where you are refused entry or ejected due to your own behaviour or your breach of these Experience Terms or the Terms and Conditions.

We, our representatives, sub-contractors, and any applicable venue operator reserve the right to conduct security searches and confiscate any item which (in our, our representatives, our sub-contractors and/or the venue operator's opinion) may cause danger or disruption to other people at the Experience.

Unless we expressly allow otherwise, you cannot use any equipment for recording or transmitting any audio, visual and/or audio-visual material at an Experience. You should not bring any such equipment to the Experience and we, our representatives, sub-contractors, and the venue operator reserve the right to confiscate any such equipment and any unauthorised recordings made using such equipment. Any recording made of any part of an Experience in breach of these Experience Terms will belong to us and you agree to assign any and all rights in any such recordings to us. Notwithstanding anything else in these Experience Terms, we will not be responsible for any loss, theft, or damage to confiscated items.

There are no smoking or illegal substances allowed within venues or Experience areas.

Strictly no containers holding wine or other alcoholic beverages can be removed from an Experience without our express approval.

You must keep valuables with you at all times whilst at an Experience.

You must comply with all instructions given to you in whatever form by us or Experience staff.

We will not be liable for delay in performing, or failure to perform, if such delay or failure results from events, circumstances or causes beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or another natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 

If an event occurs that is beyond our control and affects the fulfillment of our obligations under a product contract and/or an experience contract:
We will contact you as soon as possible to inform you;
Our obligations under the product contract and/or the experience contract will be suspended, and the deadline for fulfilling our obligations will be extended by the duration of the event. If the event affects the delivery of products to you, we will arrange a new delivery date with you after the event has passed.
If we are unable to fulfill our obligations under a product contract and/or an experience contract due to an event beyond our control, you have the option to withdraw from the contract. To withdraw, please contact us. If you choose to withdraw, you must return (at our expense) all relevant products you have already received, and we will refund the price you paid, including delivery costs.

Any Product Contract or Experience Contract between you and us is binding on you and us (as applicable) and on our respective successors and assigns. MacDonald & Muir or MHUK (as applicable) may transfer, assign, charge, sub-contract or otherwise dispose of your contract or any of its rights or obligations arising under it, at any time during the term of the order, provided your legal rights and your consumer rights are not prejudiced. This will not affect your rights or obligations under these Terms and Conditions.
 

You may not transfer, assign, charge, sub-contract or otherwise dispose of the order, or any of your rights or obligations arising under it, unless we agree in writing

We want to address all your concerns without the need for formal litigation. Before filing a lawsuit against us, you can contact us at admin@ardbeg.com regarding any disputes related to our contract with you and try to resolve the dispute informally.

If a dispute cannot be settled informally, we will discuss with you how the dispute can be resolved most effectively through mediation or arbitration, depending on the nature of the dispute.

If you would like further information on online dispute resolution, please follow this link to the European Commission's website: http://ec.europa.eu/consumers/odr/ . This link is provided for informational purposes only, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council. We are not obligated to participate in online dispute resolution. We are not required to participate in dispute resolution proceedings before a consumer arbitration board and therefore do not participate in such proceedings.
You or we always have the option of resolving the dispute through legal proceedings (see the section on Law and Jurisdiction below for further details).

Each of the provisions of these Terms and Conditions operates separately. If any provision or part-provision of these Terms and Conditions is determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such provision or part-provision will to that extent be severed from the remaining provisions which will continue to be valid to the fullest extent permitted by law.
 

No waiver by us of any breach of these Terms shall constitute a waiver of any other breach. No failure by us to exercise any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.

These Terms and Conditions and any Product Contract or Experience Contract concluded between you and us are not intended to give rights to anyone except you and us and no other person shall have any rights to enforce any of these Terms and Conditions.
 

These Terms and Conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Product Contract or Experience Contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
 

We each acknowledge that, in entering into a Product Contract or Experience Contract, neither you nor us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between you and us prior to such Contract except as expressly stated in these Terms and Conditions or any document expressly referred to in them. We intend to rely upon these Terms and Conditions and any document expressly referred to in them in relation to the subject matter of any Product Contract or Experience Contract.

We have the right to revise and amend these Terms and Conditions from time to time for any reason, including (a) how our business operates; (b) changes in legal or regulatory requirements that we must comply with; or (c) changes in how we accept payment from you.
 

You will be subject to the Terms and Conditions in force at the time that you order products or book an Experience (as applicable) unless any change to these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders and/or previously placed by you).

From time to time we may offer other services, special offers, discounts, and promotions together with services not specifically referred to in these Terms and Conditions. Such matters shall be subject, in addition to these Terms and Conditions, to specific terms and conditions relating to such matters. By taking the service or special offers, discounts, or promotions you agree to be bound by and comply with such additional terms and conditions.

Subject to the paragraph below, these General Terms and Conditions, any product and/or experience contract, and any disputes or claims arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by German law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

If you conclude the product and/or experience contract as a consumer and have your habitual residence in a country other than Germany, the mandatory legal provisions of that country, from which no contractual deviation is possible, remain unaffected.

If you have any questions about your order, please contact the fulfillment partner who handles all your orders.

Customer service representatives can be reached at bestellung@help.ardbeg.com or at 080 06 27 30 83 (Mon-Fri 9am-6pm or Sat 10am-6pm).

For all other inquiries regarding Ardbeg, booking tours, the Old Kiln Café or Ardbeg House, you can visit our Visit Us page or use the contact form to get in touch with our team directly.

We welcome your feedback and comments on our website.

To: Customer Service c/o Moet Hennessy Deutschland GmbH, Seidlstraße 23, 80335 Munich

Telephone number: 080 06 27 30 83
Email address: bestellung@help.ardbeg.com

I/We (*) hereby revoke my/our (*) product contract for the following goods (*)/the provision of the following service*:

Ordered on(*):
Delivery received on(*):
Products and names of the products in question:
Name:
Address and postal code:

Consumer's signature (only if this cancellation form is sent on paper)

Date

(*) Please delete if not applicable