You have the right to withdraw from a product contract within 14 days without giving any reason. This right, according to Section 312g in conjunction with Sections 355 et seq. of the German Civil Code (BGB), is explained in more detail in this section. This right of withdrawal does not apply to personalized products ordered by you that are not prefabricated and for whose production an individual selection or specification by you is decisive, or which are clearly tailored to your personal needs, or to sealed items that are unsuitable for return for reasons of health protection or hygiene if they have been opened by you.

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

In the case of a contract for several products that you ordered as part of a single order and that are delivered separately, the withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last products. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form (but this is not obligatory).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from the product contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We will collect the goods. We will bear the costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods beyond what is necessary to ascertain their nature, characteristics and functioning.