We only deliver products to addresses within Germany, excluding Helgoland.

We offer a standard delivery option for products.

Depending on the order, we may also propose other delivery options.

You will be advised of the charges applicable to your choice of delivery during the check-out process and before you submit your order. Standard delivery is included on orders over the amount specified on the Shop, unless otherwise stated in the product description or during the order process, e.g., as part of a promotion or special offer.

We normally deliver products between 8 a.m. and 6 p.m. Monday to Friday, unless by prior arrangement. We do not offer delivery on Saturdays, Sundays, or bank holidays, and we may have a reduced delivery schedule at various times of the year and during peak times, e.g., Christmas, we may have extended delivery dates.

If you have ordered a Committee-only product, that product and any other products in your order will be delivered from the date the Committee-only product becomes available as stated on the Shop. If you require the other products you wish to order on an earlier date, please place a separate order for them.

We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

By providing us with your contact (email or phone number), you will be notified by the carrier before the delivery.

After completing your order, you will receive a tracking number with your shipping confirmation via email.

All product deliveries must be signed for by an adult over 18 years of age. A valid and current form of identification (e.g., a passport or driver's license) must be presented to our delivery service provider upon delivery. We are entitled to assume that any person over 18 years of age at the delivery address who signs for the delivery has the authority to do so.

If you are not present to receive the products, our delivery service will leave a notification (on paper) in your mailbox indicating a collection point for your delivery (e.g. the nearest post office).

If you do not receive a notification or have any other questions about your delivery, please contact us. If you do not collect your package within 7 days, it will be returned to our warehouse, and we will refund you within 30 days. We reserve the right to charge for redelivery of orders that were not fulfilled due to incorrect address information or if you are unable to accept the delivery.

You have the right to withdraw from a product contract within 14 days without giving any reason. This right, according to Section 312g in conjunction with Sections 355 et seq. of the German Civil Code (BGB), is explained in more detail in this section. This right of withdrawal does not apply to personalized products ordered by you that are not prefabricated and for whose production an individual selection or specification by you is decisive, or which are clearly tailored to your personal needs, or to sealed items that are unsuitable for return for reasons of health protection or hygiene if they have been opened by you.

The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

For contracts concerning multiple products ordered in a single order and delivered separately, the cancellation period is 14 days from the day on which you, or a third party designated by you (other than the carrier), take possession of the last product. To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model cancellation form (but this is not obligatory).

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.